The Impact of Information System and Technology of Courier Service During Pandemic

Courier services are a means of transport that can be used to deliver orders to customers or claim orders from them, and customers can use technology from the courier service like track order to track their order. The use of courier service nowadays is common that every day, people use courier service as their daily means of transport for delivering goods. However, in situations like pandemic, the courier services need to put more effort into their services, so that customers can use courier services with trust. The courier service must be more careful to deliver customer orders or send orders to customers. For this research methodology, the data collection technique using Google Forms and collecting data directly from people about their opinion toward the research have been employed. The result of the data collecting technique is depicted as the usage of the courier service during COVID-19 pandemic starting from March 2020. The results vary every month because not everyone uses the courier service every day. Moreover, the conclusion on why the months starting from March to June do not show high usage of courier service is that the pandemic has not been that worse than the later months, and so, people were going out to deliver or to do activities like shopping or buying groceries on their own.